We have no dedicated IT provider
Replace ad-hoc fixes with a clear support route, documented responsibilities and a practical improvement plan.
Greater Manchester-based · UK-wide remote support for cloud-first teamsTalk to us: 07440 034606
Managed IT support for Greater Manchester
Managed IT support that keeps your business running.
Managed IT for growing teams of 3–25 people across Greater Manchester. One accountable partner for day-to-day support, Microsoft 365, practical cyber resilience and a clear improvement roadmap.
20 minutes · No obligation · Leave with three practical IT priorities
- Direct access to experienced support
- Clear scope and agreed costs
- Remote-first, local when needed
Based in Greater Manchester. UK-wide remote support is available for suitable cloud-first organisations.
Core viewOne clear picture
5.0Google rating20 five-star reviews*
6+Years’ experienceHands-on business IT
Greater Manchester firstLocal onsite · UK-wide remote
Direct relationshipClear, accountable ownership
*Reviews earned under the previous PC Geeks UK brand.
Support built around
- People
- Devices
- Microsoft 365
- Security
- Backup
- Network
Choose your starting point
Start with the situation you actually have.
Whether IT has grown ad hoc, your current provider is falling short or an internal team needs backup, the first conversation starts in the right place.
We need to replace our current provider
Plan a controlled handover around access, documentation and continuity—without creating another round of disruption.
Our internal team needs backup
Add dependable day-to-day cover, specialist input or ownership of a defined part of your technology environment.
Core services
Everything your team needs to work with confidence.
Managed as one joined-up environment, with specialist projects and trusted partners brought in when the work genuinely needs them.
01
Managed IT support
One accountable support partner for your people, devices and day-to-day technology—without the overhead of an internal IT team.
- Service desk and remote support
- Joiners, movers and leavers
- User and device lifecycle
- Supplier coordination and reviews
02
Cyber resilience
Practical security controls that reduce avoidable risk and make recovery part of the plan, not an afterthought.
- MFA and access reviews
- Endpoint protection guidance
- Security improvement roadmap
03
Microsoft 365 & cloud
A secure, well-organised Microsoft 365 environment that helps your team collaborate without creating unnecessary complexity.
- Users, email and Teams
- SharePoint and permissions
- Cloud configuration support
04
Continuity & connectivity
Backup, recovery, networks and connectivity planned around the way your business actually operates.
- Backup responsibility mapping
- Recovery planning
- Network and supplier support
Also available: co-managed support, office moves, device rollouts, network refreshes and scoped technology projects.
What we manage with you
One partner. Clear responsibilities.
Your monthly service is built around visible ownership—not a vague promise to “look after the IT”. Exact scope is agreed before support begins.
People & requests
A clear support route, triage process and named ownership.
Users & access
Joiners, movers, leavers, permissions and account hygiene.
Devices & updates
Agreed device standards, update ownership and lifecycle planning.
Microsoft 365
Administration across email, Teams, SharePoint and licensing.
Security & recovery
Identity, endpoint, backup and recovery responsibilities made clear.
Suppliers & roadmap
Documentation, supplier escalation and regular priority reviews.
Not sure what your business needs?Start with the current setup and the three priorities creating the most risk or friction.
The IrwellCore standard
Less theatre.
More control.
Senior-led support designed for smaller teams—clear ownership, fewer hand-offs and a service that stays close to the business outcome.
How switching worksClear ownership
A named point of contact who keeps the issue moving.
Secure by design
Identity, access and recovery considered in every change.
Documented systems
Key details organised so support does not rely on memory.
Plain-English advice
Options, trade-offs and costs explained without theatre.
Regular reviews
Recurring problems and future priorities reviewed together.
Commercial clarity
Defined scope, agreed extras and no surprise project work.
A safer way to switch
Change provider without creating more risk.
The transition starts with access and documentation, then moves through the highest-impact work in a controlled order.
- 01
Discover
Understand your team, suppliers, systems, risks and the problems costing you time.
- 02
Document
Create a usable technology record and agree who owns access, backup and escalation.
- 03
Stabilise
Fix the highest-impact issues first and establish a reliable way to request support.
- 04
Improve
Turn recurring issues, security gaps and upcoming changes into a practical roadmap.
Your first 90 days
From uncertainty to a working technology plan.
Baseline
Access, users, devices, suppliers, backup responsibility and immediate risks.
Control
Priority remediation, support routes and essential documentation.
Resilience
Identity, endpoint, recovery and recurring-problem improvements.
Roadmap
A clear review of progress, remaining risk and sensible next investments.
Evidence you can verify
A clear standard, built on real experience.
IrwellCore is building its managed-service record openly: genuine customer feedback, experienced support and a documented way of working. New performance figures will only be published when they are measured and clearly defined.
- 20 five-star Google reviews, with the former-brand relationship made clear
- Six-plus years of hands-on business IT experience
- A documented service approach and practical 90-day roadmap
A good fit
Built for growing teams that value clear ownership.
- 3–25 users and no full internal IT team
- Microsoft 365 sits at the centre of daily work
- Security and continuity need a practical owner
- Communication matters as much as technical ability
- Greater Manchester first with UK-wide remote support for suitable cloud-first teams
Questions, answered
Before we talk.
Clear expectations make better support relationships. These are the questions most businesses should ask any MSP.
Who is IrwellCore designed for?
Growing organisations with 3–25 users that need dependable IT ownership but are not ready for a full internal IT team. Greater Manchester is our primary service area, and suitable cloud-first businesses elsewhere in the UK can be supported remotely.
Can you take over from another IT provider?
Yes. A good transition starts with access, documentation and responsibility—not a rushed cut-over. We agree a handover plan, identify gaps and stabilise the environment in priority order.
Do you promise 24/7 support?
No vague 24/7 claim. Support hours, response targets, monitoring and out-of-hours escalation are defined separately so you know exactly what is covered before signing.
Do you provide onsite support?
The service is remote-first, with onsite work across Greater Manchester arranged where it is the right way to solve the problem. Coverage and any travel charges are agreed in advance.
Do you support businesses outside Greater Manchester?
Yes. IrwellCore can support suitable cloud-first organisations anywhere in the UK remotely. Greater Manchester remains our primary service area, where onsite visits can be arranged. We confirm your systems, location and onsite requirements before accepting support so expectations remain clear from the beginning.
How is pricing handled?
The recommendation follows discovery. Your proposal separates recurring support, licences, onboarding or remediation, and project work so the monthly commitment is understandable and comparable.
What happens when I request an IT review?
Tell us briefly about your team, current support and main concern. You can then choose a convenient time for a focused 20-minute conversation and leave with a clearer next step—without obligation or a technical sales pitch.
Start with a useful conversation
Find out what better IT ownership could look like.
A 20-minute review of your team, current support, immediate risks and what you want technology to make easier.